Questions, answered straight.
Getting started
- How long does setup take?
- An afternoon. Add services and hours, print the QR, put your link in your bio. That’s the core of it.
- Do I need new hardware?
- No. Shearlane runs on the phone you have. A tablet by the mirror is nice for the queue board, not required.
- Can clients still book by calling?
- Of course. Type the booking in yourself; it lands in the same lane as everything else.
Pricing & billing
- Is there a free trial?
- 14 days, full product, no card required. We roll out shop by shop: join the line on the start page and your trial begins the moment your spot opens.
- What happens after the trial?
- You pick a plan or you walk away. We can’t auto-charge you: there’s no card on file to charge.
- Can I change plans later?
- Any time. Upgrades apply immediately; downgrades at the next billing date.
WhatsApp messages
- Why is there a message allowance at all?
- Because WhatsApp charges us per template message. We’d rather show you an honest number than hide it in the subscription.
- What counts against the allowance?
- Templates sent outside WhatsApp’s free 24-hour window: reminders, mostly. Replies inside the window are free.
- What if a client doesn’t use WhatsApp?
- The message goes out as SMS automatically, from the same allowance.
Data & privacy
- Where is my data stored?
- In the EU (Frankfurt). GDPR applies, and we sign a DPA with every shop that wants one.
- Who owns the client list?
- You. Export it as CSV any time, or delete everything, and we mean deleted.
- Do you sell or share client data?
- No. No marketplace, no ads business, no data resale. The subscription is the entire business model.
Switching from another tool
- Can I import clients from Fresha or Booksy?
- Yes. Export their CSV and import it. Names, numbers and notes come along.
- Will my clients notice the switch?
- Only that reminders now arrive on WhatsApp and there’s a QR at the door. There’s nothing for them to install.
- Do I lose my old reviews?
- Marketplace reviews stay on the marketplace; Google reviews stay on Google, where they lived anyway. Your Google profile keeps working, now with your own Book button.
Your lane to a fresh cut.